Frequently Asked Questions

Find answers about ordering, delivery and returns. Need a product specification or help with an order? Contact us.

Where do you ship?

We ship to eligible addresses in the United States from our Plainview, Texas location. Available delivery options are shown at checkout. See our Shipping Policy.

How much does shipping cost?

Standard shipping is free for eligible United States addresses. Available shipping methods and any final charges are shown before payment at checkout.

When will my order arrive?

Delivery estimates, when available, are shown at checkout. Transit begins after the carrier receives your order and may vary. Contact us for current processing and delivery information.

How can I track an order?

When tracking is available, we send it with the shipping confirmation. If you need help finding your order, contact us with your order details.

Can I change or cancel an order?

Contact us as soon as possible with your order details. Changes or cancellations may not be possible after an order has been accepted or prepared for shipment.

How do returns and refunds work?

Request a return within 30 calendar days after delivery. For voluntary returns, items must be unused and in their original condition. We provide a prepaid return label and charge no return or restocking fees. Refunds are issued to the original payment method within 10 calendar days after we receive the return or proof that it was sent; your provider may take longer to post the funds. Read the Return & Refund Policy for details.

What if my order arrives damaged or incorrect?

Please contact us with your order details. We will arrange a return at no cost and address the issue in accordance with applicable law.

How can I check a product specification or local availability?

Product details appear on each listing. For measurements, compatibility, safety information or local availability, call us before purchasing and tell us which item you are considering.

How can I reach you?

Email info@milsteadhardwareweldingsupply.com or call +1 (806) 293-3689. Our store is at 210 N Date, Plainview, TX 79072. Store hours are Monday–Saturday 8 AM–6 PM Central Time; Sunday closed. Holiday hours may vary.